Better Pune

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What is Pune Helpline? To address the woes of citizens and ensure its effective solution, Pune Municipal Corporation (PMC) has initiated this Better Pune Road Portal. This service offers citizens single point of contact to lodge and track their complaints regarding various road sufferings like potholes, drainage blockings, water logging. The site tracks all the complaints and this data later would be used for the maintenance planning of the roads. With this tool, now citizens are empowered and PMC encourages them to come forward and record their observations. You can do so online by clicking here This link will further guide you entering the information. Please enter precise information to help PMC promptly attend the complaint.
Why to use Pune Helpline? Better Pune Road Portal would be a good opportunity for Citizens to put forth their suggestions regarding the various road sufferings. This system ensures that all your observations regarding road problems are promptly routed to concerned authorities over emails thus facilitating speedy redress. The data thus collected from various locations and the nature of road sufferings uncovered by citizens would help PMC in meticulously planning maintenance strategy for the particular road.
Your Role in Pune Helpline Better Pune Road Portal will now enable every citizen to voice their complaint against various road sufferings. So whenever and wherever you see that the road is in bad shape either due to potholes, due to drainage blocking or due to water logging you can log you complaints here. PMC endeavors to address all the problems reported by citizens in a satisfactory manner. Citizens can further provide their valuable feedback on the work done by PMC in response to a particular complaint. PMC ensures that they will work on all the feedbacks provided by the citizens in order to satisfy them to the fullest.
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How to use the Map? The Map empowers you to plot complaint details at the exact spot of the problem. However you should be logged in to use this service. There are 14 ward offices in Pune city. Try to locate your ward office from the dropdown, the area in which your complaint would fall. Also select the Landmark, this field specifies the nearest visible and known place that can be easily tracked down.The map will pan to your chosen area. Then Zoom in/out to spot the exact Lane/Street/Road. Eg: Ward-Karve Road; Landmark-Persistent Systems. Then click on the exact spot of the complaint over the map and a form will pop up at that spot. Please fill in relevant and vital information such as Location/Road: This contains the details of the road that has problems; Category: This field specifies the category of the complaint and would consist mainly of 4 categories viz. Pothole Repair, Manhole, Drain Cleaning and Water Logging/pumping related problems. In addition to this, facility to upload a photograph of the event/complaint site is also provided and a small description of the problem should be entered in the Description field. Click here to register a complaint now or Call the PMC helpline number “25501083”.